What would your  be?WARRANTY ?

​

The company guarantees the products (to which a guarantee is assigned), against manufacturing defects that prevent their correct operation. Changes, returns or warranty claims are only accepted within the warranty period stipulated for each one (generally 30 days). This term is detailed at the bottom of the file of each product published on this website and applies from the date of purchase.
Note: For cell phone spare parts, the warranty only applies to purchases made by a Customer), eg. technicians  dedicated to repairs.

Changes, returns or warranty claims are subject to the conditions described below:

​

​

          _cc781905-5cde-3194 -bb3b-136bad5cf58d_           _cc781905 -5cde-3194-bb3b-136bad5cf58d_         _cc781905-5cde-3194- bb3b-136bad5cf58d_           _cc781905- 5cde-3194-bb3b-136bad5cf58d_   RULES FOR EXCHANGES OR RETURNS

​

Replacement with factory defect: if the product is in the same condition in which it was sold. Which it involves:

• Intact warranty seal (ceramic paper seal added to the item, at the time of sale).

• That it has all the protective films or manufacturing protective adhesives.

• No marks, scratches or breaks.

• That it does not have glue attached to the product (proof that it was used).

• And you must present a purchase receipt for it.

If there is a factory defect, the exchange will be made for an equal product. Each item will be changed up to 2 consecutive times. On the third failure, the money is returned. Note: The money is only returned if there are 3 consecutive failures or if there is no stock to exchange for a new one.

It is worth clarifying that all products must be tested with the corresponding protective films or adhesives. The units or parts of these that show damage or deterioration caused by misuse (contravening what is indicated in the operating instructions) or use contrary to common sense, will not be accepted to make the corresponding change. ST38 wishes to express to all customers that the concern in their selection has been constant, to provide good performance, in addition to their full support.

Spare parts with internal or external damage produced during shipment: The company uses the most professional logistics agencies in the sector. First of all, we apologize in advance if this happens. But if the packaging is damaged: you must notify us at the time of receipt of the merchandise, during the delivery process of the carrier. In this case, you must reject the merchandise, noting the incident in the carrier's document. Then the transport agency will notify us of this incident.

          _cc781905-5cde-3194 -bb3b-136bad5cf58d_           _cc781905 -5cde-3194-bb3b-136bad5cf58d_         _cc781905-5cde-3194- bb3b-136bad5cf58d_           _cc781905- 5cde-3194-bb3b-136bad5cf58d_     _cc781905-5cde-3194-bb3b- 136bad5cf58d_           _cc781905-5cde- 3194-bb3b-136bad5cf58d_    AFTER DELIVERY

​

If you have noticed any defect or damage after delivery by the carrier, it is important that you notify it within a period of less than 48 hours (since you receive the damaged product), so that we can manage and expedite the next delivery of the change, to the as soon as possible.

                                                                               

          _cc781905-5cde-3194 -bb3b-136bad5cf58d_           _cc781905 -5cde-3194-bb3b-136bad5cf58d_         _cc781905-5cde-3194- bb3b-136bad5cf58d_           _cc781905- 5cde-3194-bb3b-136bad5cf58d_   DAMAGED OR WRONG PRODUCT

​

Once the product has been received and it has been detected that its operation is incorrect, you can send the spare part for exchange or return, at the same time you can place a new order to expedite the shipment with a new invoice and corresponding receipt or receipt, and thus receive the needed spare part more quickly. . Once the claimed product arrives at CARMEL IMPORTACIONES (the one that did not work in the first instance) it will follow the following path: the customer is notified whether or not it complies with the provisions of the guarantee conditions. If it remains within the guarantee conditions, a credit note or a cash refund is made to the customer.

                                                                                 

          _cc781905-5cde-3194 -bb3b-136bad5cf58d_           _cc781905 -5cde-3194-bb3b-136bad5cf58d_         _cc781905-5cde-3194- bb3b-136bad5cf58d_           _cc781905- 5cde-3194-bb3b-136bad5cf58d_DEVOLUTION BY CUSTOMER'S WISH

​

Telephone Service admits the return of the purchased product, as long as it complies with the return and guarantee conditions and that it is working correctly. However, the amount of that purchase is not returned, leaving the same in favor for a future purchase.

Necessary documentation
In order to exercise the guarantee, it is necessary to always present the original purchase receipt or guarantee certificate of the company. The company reserves the right to accept the guarantee if said document is not presented.
In turn, and to expedite the change process (in the event of a spare part failing), you will be asked to send us a short video with the failure or problem you have. We ask you to send the video to our WhatsApp (the one that appears in the header of the upper page with the WhatsApp Globe. (094455189)
Scope of warranty
The guarantee provided by the company is nationwide and must be made effective at our premises or at the indicated representative, as the case may be.

Warranty Coverage
The guarantee is effective in the event that the affected product has faults or defects in its manufacture or irregular operation of the same.

In the case of screens, they have a tolerance to defective pixels according to location or manufacturer's specification.
Any malfunction related to accidents, negligence, misuse, physical damage (knocks, scratches, burns, missing parts, stains, etc.), violation of the guarantee seals, marks of the opening not authorized use of the product, external agents (electric shock, humidity, dust, chemicals, etc.) or use not indicated or outside the product specifications.
The accessories (cables, batteries, power sources, chargers, adapters, etc.) of the delivered product have a limited operation guarantee of 3 business days from the date of purchase.
In no case are the software or the system of the product covered by the guarantee, since it can be affected by malware, incorrect installation or updating of a program or the system itself, or change to another, likewise the company is not responsible for software installed by third parties or the client himself.

responsibilities
The information contained within the product and/or storage units are the sole responsibility of the client, in no case will the company be responsible for the total or partial loss of the information regardless of the product, even if there is a failure thereof; the customer is responsible for keeping their information backed up on a reliable medium.
It is the customer's responsibility to read the product specifications in detail (frequencies, bands, features, functions, etc.), terms of sale, payment methods, and so on.
If you do not understand any term, such as Refurbished, Open Box, etc., you are invited to consult any of our media before making the purchase, after making the purchase, the money will not be returned or the old product will be changed. the legal period and conditions detailed in the previous points.
If the guarantee applies, the company will be responsible for covering the costs of repairing the product.
If it is impossible to repair the product, the company will deliver one identical or similar to the one originally obtained and if it is not available in stock, the replacement of the same or similar must be awaited.
The customer is responsible for carrying out the necessary maintenance, and/or that indicated by the manufacturer, and ensuring the status of the product.

​

​

​

​

​

How do I make my purchase or my order on the web?

 

1 - You must Start the Mail Section of Google, Email, Facebook.

​

2 - Select Product.

​

3 - Choose the desired Product from the category.

​

4 - Choose your favorite product and add it to the cart.

​

5 - see Cart and Verify your Order or Purchase 

​

6 - Finish the purchase of Pago , Then we continue and that's it.

​